01
The symptom starts the conversation
Ask what the homeowner noticed, when it occurs and which fixtures are affected. Review existing treatment, available laboratory results and the well-water setup. Smell, staining or a high total-dissolved-solids reading alone does not establish which contaminants are present or whether water is safe.
| Reported concern | Assessment priority |
|---|---|
| Scale or soap problems | Measure hardness and review current treatment |
| Iron-colored staining | Investigate iron and other possible causes |
| Sulfur or rotten-egg odor | Investigate the source and suitable treatment |
| Sediment or cloudy water | Review particles, source conditions and design |
| Tested contaminant or dissolved solids | Review laboratory results and treatment options |
02
Match inquiries to work your crew can support
Private-well projects may need multiple treatment stages. Depending on the tested water and site, an installer may evaluate softening, specific filtration, disinfection or specialist whole-home RO. No single approach fits every well.
Whole-home RO requires review of pretreatment, production and peak demand, storage, pressure, concentrate handling and maintenance. It differs from an under-sink drinking-water unit. High TDS alone does not establish the need for whole-home RO.
03
Example campaign questions to agree before launch
PLG’s forms establish submitted interest, not laboratory confirmation or phone verification. Agree campaign criteria first, and use appropriate certified laboratory testing and professional assessment to determine equipment.
- ✓Private well or municipal supply?
- ✓What symptoms or test results prompted the inquiry?
- ✓What treatment is already installed?
- ✓Is a recent laboratory report available?
- ✓Which area, home type and assessment timeline fit?
Frequently asked
Questions installers ask
Does a well-water inquiry include a laboratory diagnosis?
No. Homeowners may report symptoms or available test results. Use these as starting information and arrange appropriate assessment.
Will a carbon filter solve every well-water concern?
No. Treatment depends on the actual water. Iron, sulfur, sediment and other concerns can require different processes or combined treatment.
Can well-water campaigns include whole-home RO inquiries?
Discuss installer capability and campaign scope first. A reported concern or TDS reading does not establish system suitability.